Tag Archives: twitter

Great twitter stats for your University

21/01/2014 · by · in Delft University of Technology, Social Media Platform, Twitter · Leave a comment

I just found this great free (!) Twitter analytic tool TweetChup. For my daily job Facebook provides me with enough stats to improve our posts, our reach and our engagement. But Twitter always stayed a bit behind in the analysis. Until now! Just logon with your twitter account and TweetChup will provide you some very interesting […]

Missed chances in welcoming new students

03/08/2012 · by · in Delft University of Technology, Observations, Students · Leave a comment

An exciting time for all the first year students, it’s about 2 more weeks before the introduction periods start at their new Universities! Luckily the students are all active on social media, so lots of opportunities to find out what your programme will look like, where you will stay and (probably most important!) who your […]

Customer service TU Delft goes social!

12/04/2012 · by · in Delft University of Technology, Facebook, Social Media Platform, Twitter · Leave a comment

A major (for TU Delft) and scary (for me) step in the embedding of social media in TU Delft! Our customer service team was trained this week by my colleague Rob Speekenbrink and me to start answering questions via social media. So far this team was used to answering phone calls and email. We noticed […]